Contact Us
Have a question about your order, our products, or shipping? We're here to help.
Email Support
Reach our team directly.
support@prolabpeptides.com
Signal
prolabpeptides.01
Order Tracking
Track your order anytime using your order number on our order status page.
Send Us a Message
Whether you have a question about a product, need help with an order, or want to learn more about our research compounds — we're happy to help.
- Product information & availability
- Order status & shipping questions
- Payment & cryptocurrency support
- Certificate of Analysis requests
- Bulk & wholesale inquiries
- General research questions
Get In Touch
Frequently Asked Questions
Quick answers to the most common questions from our customers
All of our products are intended strictly for in-vitro research and laboratory use only. They are not for human or animal consumption.
We accept cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), and USDT (TRC-20). After placing your order, you'll receive a wallet address and full payment instructions.
All of our peptides are guaranteed at 99%+ purity. Each batch is independently tested via HPLC and Mass Spectrometry. Certificates of Analysis are available upon request for every product.
Orders are processed within 24 hours of payment confirmation. Domestic shipping typically takes 3–5 business days. International shipping may take 7–14 business days depending on destination.
Yes! Orders over $200 qualify for free domestic shipping. Orders under $200 have a flat $15 shipping fee.
After placing your order you'll receive an order number. Use this on our order status page to track the progress of your shipment at any time.
Lyophilized peptides should be stored at −20°C for long-term storage. Once reconstituted, store at 2–8°C and use within a reasonable timeframe to maintain stability in research applications.
We stand behind the quality of our products. If you receive a product that does not meet our stated purity specifications, please contact us and we'll arrange a replacement or refund.