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support@prolabpeptides.com
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Frequently Asked Questions
Quick answers to the most common questions from our customers
All of our products are intended strictly for in-vitro research and laboratory use only. They are not for human or animal consumption.
We accept cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), and USDT (TRC-20). After placing your order, you'll receive a wallet address and full payment instructions.
All of our peptides are guaranteed at 99%+ purity. Each batch is independently tested via HPLC and Mass Spectrometry. Certificates of Analysis are available upon request for every product.
Orders are processed within 24 hours of payment confirmation. Domestic shipping typically takes 3–5 business days. International shipping may take 7–14 business days depending on destination.
Yes! Orders over $200 qualify for free shipping. Orders under $200 have a flat $15 shipping fee.
After placing your order you'll receive an order number. Use this on our order status page to track the progress of your shipment at any time.
Lyophilized peptides should be stored at −20°C for long-term storage. Once reconstituted, store at 2–8°C and use within a reasonable timeframe to maintain stability in research applications.
We stand behind the quality of our products. If you receive a product that does not meet our stated purity specifications, please contact us and we'll arrange a replacement or refund.